What's happening on East Ave? Visit https://www.burlingtonvt.gov/dpw/transportation/eastave for info.

Construction and downtown detour info: Visit our construction portal

Water Resources

My Account

Review the topics below to find key information about your water bill.  You can learn more about what the specific charges mean, acceptable payment methods, sign up for an online account, how to read your water meter, request a review or update the account holder's name. 

Payment Options

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Online or Automatic

Snail Mail

The monthly bill includes a preprinted return envelope with our mailing address: Water Resources | P O Box 1758 | Albany, NY 12201.  Please mail checks 7-10 business days (M-F) before your due date in order to ensure we receive them on time.  

In Person

Our business office is located at 235 Penny Lane (at the end of Lake Street) and we are open 8-4:00, Monday through Friday.  We accept cash, check and money order payments during business hours. There is also a drop box at the front entrance which is available 24/7 (checks only). **The building remains temporarily closed--please use dropbox**   Burlington Electric Department located at 585 Pine Street, Burlington Public Works located at 645 Pine Street and City Hall located at 149 Church Street. All of these locations accept our payments and they are sent to us via courier each morning.

Your Bill

Understanding The Charges

Overview of the changes on our new bill form and expanded definitions for billing terms and charges. 

Bill Formats

All accounts receive a paper bill unless otherwise specified.  You have the option to review your account online and/or opt in for paperless billing through our online platform, MyGovHub.  You will need a valid email address and a recent bill to set up access. 

Request A Review

Starting Service in Your Name

Water Meters

Learn about the typical water meter register, how to calculate your consumption and general troubleshooting.