Water Resources

My Account

Payment Options

Online or Automatic

Snail Mail

Your monthly bill includes a preprinted return envelope with our mailing address: Water Resources, P O Box 1758, Albany, NY 12201.  Please mail checks 7-10 business days (M-F) before your due date in order to ensure we receive them on time.  

In Person

Our business office is located at 235 Penny Lane (at the end of Lake Street) and we are open 8-4:30, Monday through Friday.  We accept cash, check and money order payments during business hours. There is also a drop box at the front entrance which is available 24/7 (checks only). **The building remains temporarily closed--please use dropbox** 

Burlington Electric Department located at 585 Pine Street, Burlington Public Works located at 645 Pine Street and City Hall located at 149 Church Street. All of these locations accept our payments and they are sent to us via courier each morning.  **The BED drive up remains temporarily closed**

Bill Formats

All accounts receive a paper bill unless otherwise specified.  You can elect to go paperless by signing up for our online portal.  Please have a valid email address and a recent bill to complete the set up. 

Start Service

If you are purchasing a home in Burlington then please review our FAQ related to property transfers. 

If you are a landlord, tenant or property manager seeking to have a name added to an existing account then please review our FAQ related to secondary names on the water bill.  

If you need a meter for new construction or want to change the size of an existing meter then please visit our Connection Requirements. 

Water Meter Usage

Learn about the typical water meter register and  how to calculate your consumption.   

Be a leak detective and resolve high water bills!