Department of Public Works

Water Resources

Customer Care, Billing, Field Services and Production
235 Penny Lane | Burlington, VT 05401 | View Map
Business Hours: Monday-Friday from 8 am to 4:30 pm

Phone: (802)863-4501 (Staff available 24/7 for Water Emergencies)
Fax: (802)864-8233

Payment Mailing: PO Box 1758 | Albany, NY 12201
Other Correspondence: PO Box 878 | Burlington, VT 05402

Burlington Water Resources is proud to provide many essential services that include the production of potable water, meter reading & repair, billing, water main installation & maintenance, hydrant care and collection and treatment of wastewater and stormwater.  Water is our most valuable natural resource and we must continue to be stewards of our water infrastructure, protectors of our source waters and practitioners of water conservation!

Communication Updates
Rate & Affordability Project
Water Resources is undertaking a comprehensive effort to ensure we have sustainable funding to maintain and enhance our high quality level of service through robust operations and continued long term capital improvements.  We will be conducting enhanced financial planning, improving rate and fee structures to mitigate the impact of future rate increases on low volume residential customers and implementing affordability programs to assist economically disadvantaged ratepayers.  Learn more about this initiative and find opportunities for your voice to be heard! 
Be Winter Wise
Don't let your water meter catch a cold!  Please remember that your meter is temperature sensitive and repairs are both costly and avoidable.  Water meters are typically located in the basement and are prone to freezing or bursting if the surrounding area is not adequately heated or insulated from the cold.  You should also turn off your outside spigot and drain the connected pipe and hose before temperatures plummet.  Review our additional winter weather tips to keep your water flowing not frozen!  
COVID-19 Updates
Rest assured, we are taking all necessary measures to ensure staff can continue supporting our community by delivering safe, clean drinking water, treating wastewater and maintaining essential services.  Learn more about recent changes within Water Resources and how we can work together to protect the health and safety of our entire community.    
Reopening After A Prolonged Vacancy: Why Flushing Your Plumbing Matters
The water quality at your property can be negatively impacted by lack of use, so it’s important to flush all internal plumbing before utilizing the water again.  This will ensure optimal water quality at the tap by removing any stagnant water which can allow bacteria to grow or cause unwanted contaminants to leach from pipe materials into the water.  Please note, the Vermont Departments of Health and Environmental Conservation have issued specific guidelines and recommendations for reopening after the Stay Home, Safe Order.  Learn more to ensure safe, clean drinking water is restored to your property or business.
2019 Consumer Confidence Report for Water Quality: Available Now!
The 2019 CCR is now available!  We are committed to delivering the highest quality drinking water possible and want to share highlights of our water process and testing results.  You can access digitized copies from 2019 through 2006 or request a hard copy by contacting Customer Care at the above phone or email.  
Remember to Flush Wisely!
Let's maintain the proper social distance from a sewer back up!  The use of disinfecting wipes has increased in recent days and we want to remind everyone that all wipes should be disposed of in the garbage.  We should only be flushing human waste and toilet paper.  Even wipes that are marketed as "flushable" do not completely break down and are prone to getting snagged in pipes and machinery.  This can lead to expensive clean up and repairs to your plumbing and our wastewater collection system.  Learn more about our wastewater system and how you can help!   
Do you want to receive notifications about critical, time-sensitive events in Burlington? Sign up at to be guided through creating an account, choosing categories of interest and prioritizing contact options (call, text, or email). Burlington addresses are automatically signed up for the most critical level of notifications, like boil water advisories and major storm preparations, and you can opt-in to beach closures or snow bans. If you don’t live in Burlington but want updates then check the box for City of Burlington alerts. The entire process takes less than five minutes, and you can unsubscribe at any time.
Project Updates
Clean Water Resiliency Plan 
We are continuing our commitment to update and modernize our wastewater & stormwater infrastructure in 2020!  Learn more about the upcoming Green Stormwater Infrastructure (GSI) projects and other initiatives funded by the USEPA's Clean Water State Revolving Fund.
Requirement Reminders
Final Meter Reading Request For A Property Sale
We require a form be remitted by the property owner (or their representative) to initiate a final meter reading and bill.  There is a $30.00 fee assessed for this service.  Please visit our FAQ section to review more details about this process. 
Contractors & Homeowners: Construction Standards
There are specific requirements and policies related to the installation of water services and meters in Burlington.  Please review this critical information today to ensure your project is compliant. 
Fire Protection Repair or Maintenance Notifications 
Burlington Water must be notified of any planned or emergency work involving the water distribution system.  If you are a business, please remit the required form to notify us of your job.  Please visit our Fire Protection Notification section to find locations where work has been performed.