Department of Public Works

Water Resources

Customer Service, Billing, Field Services and Production
235 Penny Lane | Burlington, VT 05401 | View Map

Phone: (802)863-4501 (Staff available 24/7 for Water Emergencies)
Fax: (802)864-8233
Email: water-resources@burlingtonvt.gov

Payment Mailing: PO Box 1758 | Albany, NY 12201
Other Correspondence: PO Box 878 | Burlington, VT 05402

Burlington Water Resources is proud to provide many essential services that include the production of potable water, meter reading & repair, billing, water main installation & maintenance, hydrant care and collection and treatment of wastewater and stormwater.  Water is our most valuable natural resource and we must continue to be stewards of our water infrastructure, protectors of our source waters and practitioners of water conservation!

BOIL WATER ADVISORY LIFTED
The boil water advisory issued 7/2/19 has been lifted.  The sample results received in the morning on 7/3/19 were normal with no indication of contamination.  Please visit the advisory page to review further details about the original issue and how we are working to improve. 
 
Annual Consumer Confidence Report
The 2018 CCR is now available!  We are committed to delivering the highest quality drinking water possible and want to share highlights of our water process and testing results.  You can access digitized copies from 2018 through 2006 or request a hard copy by contacting Customer Care at the above phone or email.    
 
Hydrant Flushing
April brings us hydrant flushing and hopefully May flowers!  Water Resources will begin the annual inspection and flushing of fire hydrants on April 29th 2019 and we expect this process to last approximately four months.  Residents may experience lower pressure or discolored water due to the naturally occurring minerals and sediments that accumulate in the water mains and become disturbed by the flushing process.  Please stay up to date on the targeted flushing areas by reviewing the daily schedule, interactive hydrant map and other pertinent information on our Hydrant Flushing page.
 
Final Meter Reading Request For A Property Sale
We require a written request be remitted by the property owner (or their representative) to initiate a final meter reading and bill.  There is a $30.00 fee assessed for this service.  Please visit our FAQ section to learn more and download the fillable form.    
 
Stormwater Billing Updates
As part of Burlington's ongoing effort to develop and maintain accurate, up-to-date spatial information, we completed an update to our data on impervious surfaces in August 2018.  You may review the impervious area assessed for your property here: Stormwater Billing Map.  If you believe there is an error, or would otherwise like to appeal this change, you may do so via the link at the top of the map above, or by clicking here: Request for Review of Stormwater User Fee
 
Fire Sprinkler Notifications 
Burlington Water must be notified of any planned or emergency work involving the water distribution system.  If you are a business, please remit this form to notify us of your job and residents can find those postings by visiting our Fire Sprinkler Notification section.
 
Do you want to be a FOG Fighter? 
Check out our Grease Management section to find out how you can help reduce the amount of Fats, Oils and Grease that enter the sewer system!
 
What important event happened in 1867?
Why, the Burlington City Water Works was born!  Find out more about this and other fun facts related to Burlington Water in our History tab.