Department of Public Works

Water Resources

Customer Care, Billing, Field Services and Production
235 Penny Lane | Burlington, VT 05401 | View Map
Business Hours: Monday-Friday from 8 am to 4:30 pm

Phone: (802)863-4501 (Staff available 24/7 for Water Emergencies)
Fax: (802)864-8233

Payment Mailing: PO Box 1758 | Albany, NY 12201
Other Correspondence: PO Box 878 | Burlington, VT 05402

Burlington Water Resources is proud to provide many essential services that include the production of potable water, meter reading & repair, billing, water main installation & maintenance, hydrant care and collection and treatment of wastewater and stormwater.  Water is our most valuable natural resource and we must continue to be stewards of our water infrastructure, protectors of our source waters and practitioners of water conservation!

Hydrant Flushing Update
The annual City wide hydrant flushing has concluded but we continue to flush isolated hydrants that are in proximity to newly opened and/or repaired valves.  Residents may experience lower pressure or discolored water due to the naturally occurring minerals and sediments that accumulate in the water mains and become disturbed by the flushing process.  You can review locations and other pertinent information on our Hydrant Flushing page.
Contractors & Homeowners: Construction Standards
There are specific requirements and policies related to the installation of water services and meters in Burlington.  Please review this critical information today to ensure your project is compliant. 
Rate Increase
The water and wastewater rates increased effective July 1st 2019.  The change is intended to ensure sufficient resources for our near and long term capital needs as well as continued improvements to the revenue assurance program which is vital for utility financial health.  The water rate has increased from $4.31 to $4.44 per 100 CF and the wastewater rate has increased from $5.82 to $6.20 per 100 CF. and this will be reflected in your August bills.  Please review the FY 20 Budget presentation to learn more about our financial goals and the key revenue and expense drivers we face over the coming years. 
Annual Consumer Confidence Report
The 2018 CCR is now available!  We are committed to delivering the highest quality drinking water possible and want to share highlights of our water process and testing results.  You can access digitized copies from 2018 through 2006 or request a hard copy by contacting Customer Care at the above phone or email.    
Final Meter Reading Request For A Property Sale
We require a form be remitted by the property owner (or their representative) to initiate a final meter reading and bill.  There is a $30.00 fee assessed for this service.  Please visit our FAQ section to review more details about this process.    
Stormwater Billing Updates
As part of Burlington's ongoing effort to develop and maintain accurate, up-to-date spatial information, we completed an update to our data on impervious surfaces in August 2018.  You may review the impervious area assessed for your property here: Stormwater Billing Map.  If you believe there is an error, or would otherwise like to appeal this change, you may do so via the link at the top of the map above, or by clicking here: Request for Review of Stormwater User Fee
Fire Protection Repair or Maintenance Notifications 
Burlington Water must be notified of any planned or emergency work involving the water distribution system.  If you are a business, please remit the required form to notify us of your job.  Please visit our Fire Protection Notification section to find locations where work has been performed.  
Do you want to be a FOG Fighter? 
Check out our Grease Management section to find out how you can help reduce the amount of Fats, Oils and Grease that enter the sewer system!
What important event happened in 1867?
Why, the Burlington City Water Works was born!  Find out more about this and other fun facts related to Burlington Water in our History tab.