Water Resources

Water Resources Assistance Program

The Water Resources Assistance Program (WRAP) was established in 2021 and offers a variety of financial, conservation and infrastructure assistance options.  We also participate in State programs that provide funding for residents impacted by COVID-19.

Bill Discount Program

This program temporarily waives the monthly water and/or wastewater fixed meter fee for approved applicants.  The specific eligibility requirements are outlined in the policy and application documents below, and include 1) being an account holder, 2) receiving a bill that provides metered service to one residential unit and 3) demonstrating status as a low income customer, a senior customer or a non profit housing organization. 

Please let us know if you would like these documents mailed to you or call (802) 863-4501 if you need translation services.  

NOTE: The fillable .pdf application below needs to be downloaded--it can't be completed in your browser's .pdf viewer. 

Payment Assistance

Limited Time Partnership Programs

1.    The Vermont Emergency Rental Assistance Program (VERAP) can help pay past due utility bills for eligible residential renters suffering COVID related economic hardship.  You do not need to be late on your rent to apply.  

2.    The Vermont Covid Arrearage Assistance Program (VCAAP) has been restarted and can help pay utility bills that are more than 30 days overdue for eligible residents and businesses suffering COVID related economic hardship.  Assistance is first come, first serve and is available until 10/25/21 or funds run out. 

Flexible Payment Terms

1.   Payment Agreements: We can offer no interest payment arrangements for up to 24 months on a past due balance.  Please email us or call to learn more about how we can help. 

2.   Budget Billing: We will begin offering a budget billing option for account holders on October 1st, 2021.  Authorization form will be available online or via mail.  

Other Community Resources

Rebate Program

COMING SOON!  We are actively working to finalize a rebate program for a variety of conservation and infrastructure improvements.  Please check back in the fall of 2021 to learn more!

Water Sense Plumbing Fixtures

WaterSense makes it easy to find and select water–efficient products that can help your wallet and the environment. Just look for products bearing the WaterSense label at your local retailer.

WaterSense labeled products are backed by independent, third–party certification and meet EPA’s specifications for water efficiency and performance. When you use these water–saving products in your home or business, you can expect exceptional performance, savings on your water bills, and assurance that you are saving water for future generations.

Sewer Lateral Video Inspections

The sewer lateral is the pipe that connects the drains in your home to the City's sewer infrastructure.  Over time, these pipes can be impacted by root intrusion from nearby trees, corrosion, cracks, punctures, or blockages from grease buildup or non-flushable objects.  Many homeowners are unaware that this pipe is their financial responsibilty - and can be faced with costly surprise repairs in the event of a blockage or break.  

A sewer lateral video inspection can help identify any issues with the pipe and give homeowners the opportunity to plan for repairs before an emergency arises.  A service technician will insert a small video camera mounted to a cable into the sewer lateral line and record the length of it, identifying any concerns along the way.