City of Burlington, Vermont City of Burlington, Vermont

Water Quality, Main Breaks & Billing: 863-4501/EMAIL

Snow Ban Line: 658-SNOW

DPW Customer Service: 863-9094/EMAIL

Pay My Bill

We accept the following:

  • Personal or business check
  • Money order
  • Cash (235 Penny Lane only)
  • Automatic Debit: We offer a scheduled automatic debit from your checking or savings account and this service is free.  Please download the form or we would be happy to mail, email or fax one to you. 
  • Credit Cards: We are partnered with MuniciPAY to accept credit cards in our Penny Lane office, over the phone or online.  They charge a fee of $3.00 or 2.65% of the transaction, whichever is higher. They are also our processor for eChecks and that fee is $1.50. Please note, you do not have to set up an account with MuniciPAY to make a payment--you simply need the Water Resources account number and the amount you would like to pay. 

Pay in person:

  • Our business office is located at 235 Penny Lane (at the end of Lake Street) and we are open 8-4:30, Monday through Friday.  We accept cash, check and money order payments during business hours. There is also a drop box at the front entrance which is available 24/7 (checks only). 
  • Burlington Electric Department located at 585 Pine Street, Burlington Public Works located at 645 Pine Street and City Hall located at 149 Church Street. All of these locations accept our payments and they are sent to us via courier each morning. 

Mail your payment:

  • Your monthly bill includes a preprinted return envelope with our mailing address: Water Resources, P O Box 1758, Albany, NY 12201. Please do not mail cash. 
  • Information about our change to offsite payment processing

What are the Water, Wastewater and Stormwater rates?  Any other fees to know about?  

Please see our FAQ section for all rate information and we do charge a final meter reading fee.  

We assess a $25 fee on all returned checks, autopays and echecks if they are rejected by your bank. 

Delinquent balances are subject to a 1% interest charge per month. 

Service Collection & Termination Fees: $25 collection fee when we physically go to a property and attempt payment collection (only one fee regardless of attempt tries), $25 water off or on fee during normal business hours (7am-3pm) and $37.50 water reconnection fee after normal business hours.  These special fees are in accordance with Vermont State Statutes, Title 24, Chapter 129: Uniform Water and Sewer Disconnect.