My Account

My Bill

All accounts receive a paper bill unless otherwise specified.  

You can elect to go paperless by signing up for our online portal.  Please have a valid email address and a recent bill to complete the set up. 

Water Meter

Learn about the typical water meter register and  how to calculate your consumption.   

Be a leak detective and resolve high water bills! 

Start Service

If you are purchasing a home in Burlington then please review our FAQ related to property transfers. 

If you are a landlord or a tenant seeking to have a name added to your existing account then please review our FAQ related to renting and the water bill.  

Payments

We accept the following payment types:

• Checks: Personal, business or bill pay checks are accepted.  Please mail checks 7-10 business days (M-F) before your due date in order to ensure they are received on time.  
• Money order
• Cash (235 Penny Lane only)
• Automatic Debit: We offer a scheduled automatic debit from your checking or savings account and this service is free.  Please download the form or we would be happy to mail, email or fax one to you. 
• Credit Cards/EChecks: We are partnered with MuniciPAY to accept credit cards and echecks in our Penny Lane office, over the phone or online.  Please note, you do not have to set up an account with MuniciPAY to make a payment--you simply need the Water Resources account number and the amount you would like to pay.  The processing fee for all credit cards/echecks has been temporarily suspended effective 4/1/20.

Pay in person:

• Our business office is located at 235 Penny Lane (at the end of Lake Street) and we are open 8-4:30, Monday through Friday.  We accept cash, check and money order payments during business hours. There is also a drop box at the front entrance which is available 24/7 (checks only). 
• Burlington Electric Department located at 585 Pine Street, Burlington Public Works located at 645 Pine Street and City Hall located at 149 Church Street. All of these locations accept our payments and they are sent to us via courier each morning. 

Mail your payment:

• Your monthly bill includes a preprinted return envelope with our mailing address: Water Resources, P O Box 1758, Albany, NY 12201. 
• Please mail checks 7-10 business days (M-F) before your due date in order to ensure we receive them on time  
• Please do not mail cash. 
• Information about our change to offsite payment processing