City of Burlington, Vermont City of Burlington, Vermont

Water Quality, Main Breaks & Billing: 863-4501/EMAIL

Snow Ban Line: 658-SNOW

DPW Customer Service: 863-9094/EMAIL


Water Resources

Customer Service, Billing, Field Services and Production
235 Penny Lane | Burlington, VT 05401 | View Map

Phone: (802)863-4501 (Staff available 24/7 for Water Emergencies)
Fax: (802)864-8233

Payment Mailing: PO Box 1758 | Albany, NY 12201
Other Correspondence: PO Box 878 | Burlington, VT 05402

Burlington Water Resources is proud to provide many essential services that include the production of potable water, meter reading & repair, billing, water main installation & maintenance, hydrant care and collection and treatment of wastewater and stormwater.  Water is our most valuable natural resource and we must continue to be stewards of our water infrastructure, protectors of our source waters and practitioners of water conservation!

Winter Is Coming!
Prepare your pipes, spigots and meters!  Be Winter Wise.
Stormwater Billing Updates
As part of Burlington's ongoing effort to develop and maintain accurate, up-to-date spatial information, we have recently completed an udpate to our data on impervious surfaces in Burlington. 
You may review the impervious area assessed for your property here:  Stormwater Billing Map
If you believe there is an error, and would like to request a review, you may do so via the link at the top of the map above, or by clicking here: Request for Review of Stormwater User Fee
FY 2018 Water Resources Rates and Changes to Franchise Fee Collection
Customers can expect to see an approximate 3.21% increase overall on their monthly Water, Wastewater and Stormwater bill starting with the August 2017 bill.  This rate increase is primarly due to increases in the Water rate related to payment for Voter authorized (and very needed) borrowing associated with the Water Main Reinvestment project.  Additionally, Water Resources has made changes to how it collects the 3.5% Franchise Fee that the City assesses on Water Resources gross revenue.  Please find detailed information about both changes by reviewing our Rate page, as well as our FAQ on these topics.
2016 Water Quality Report Now Available
Quality potable water is our highest priority, please review sample results and other exciting news about our year here.  Should you have any questions about the tests performed, please speak with our Chief Plant Operator, Steve Asselin. 
Final Meter Reading Request For A Property Sale
We require a written request be remitted by the property owner (or their representative) to initiate a final meter reading and bill.  There is a $30.00 fee assessed for this service.  Please visit our FAQ section to learn more about this change and download the fillable form.    
Fire Sprinkler Notifications 
Burlington Water must be notified of any planned or emergency work involving the water distribution system.  If you are a business, please remit this form to notify us of your job and residents can find those postings by visiting our Fire Sprinkler Notification section.
Do you want to be a FOG Fighter? 
Check out our Grease Management section to find out how you can help reduce the amount of Fats, Oils and Grease that enter the sewer system!
What important event happened in 1867?
Why, the Burlington City Water Works was born!  Find out more about this and other fun facts related to Burlington Water in our History tab.