Customer Service, Billing and Meter Shop
234 Penny Lane
P.O. Box 878
Burlington, VT 05402
Phone (802)863-4501 (Staff available 24/7 for Water Emergencies)
Burlington Water Resources is proud to provide many essential services that include the production of potable water, meter reading & repair, billing, water main installation & maintenance, hydrant care and collection and treatment of wastewater and stormwater.
We will begin our annual hydrant flushing on Monday 4/17/17. Residents may experience discolored water or loss of pressure during this time. Each day we will post an updated list of the streets affected and you can find that and other pertinent information by visiting the Hydrant Flushing tab.
New Payment Process: Lockbox
We have partnered with KeyBank to have their facility in Albany, NY process all of our mailed payments. This new revenue collection process will streamline our operations and allow us to work more efficiently on your behalf. This will not impact any customers who make in person payments at any of our available drop off sites. The change will eliminate the need for our Customer Service Team to manually open, review and record those mailed payments. As a result, our existing three person team will be able to focus further on water resources education and outreach. We are very excited to explore innovative tools and services within our industry and offer them to you. If you currently utilize a bill pay service then please review your next invoice for our new payment mailing address (PO Box 1758 Albany, NY 12201-1758) and update the necessary records. This is also a good opportunity to review your account information and make sure that it is correct with your bill pay service. This change only impacts payments sent via the US Postal Service and there are many other ways to pay your bill. Please see our press release regarding this change.
Be Winter Wise!
As cold weather approaches, we would like to remind our customers that water meters are temperature sensitive and can break. Please review our handy tips on how to protect your meter and avoid costly repairs.
2015 Water Quality Report Now Available
Quality potable water is our highest priority! Should you have any questions about the tests performed, please speak with our Chief Plant Operator, Steve Asselin. Water Quality Report 2015
Credit Card & eCheck Acceptance
We are pleased to announce that customers may now pay their bill with a credit card in our office, over the phone or online! We accept Visa, Mastercard, Discover, American Express and there is a fee of $3.00 or 2.65% of the transaction, whichever is higher. We also offer payment by eCheck (checking or savings) and that fee is $1.50. Please log on today and enjoy the convenience of our latest payment options!
Fire Sprinkler Notifications
Burlington Water must be notified of any planned or emergency work involving the water distribution system. If you are a business, please remit this form to notify us of your job and residents can find those postings by visiting our Fire Sprinkler Notification section.
Online Account Access and Paperless Billing
Please visit our new online portal, MyGovHub for access to your Water, Wastewater & Stormwater account. You will be able to review your consumption and payment history, as well as opt for paperless billing. Log on today!
Do you want to be a FOG Fighter?
Check out our new Grease Management section to find out how you can help reduce the amount of Fats, Oils and Grease that enter the sewer system!
What important event happened in 1867?
Why, the Burlington City Water Works was born! Find out more about this and other fun facts related to Burlington Water in our new History section.
Buying, Selling or Renting?
Burlington is a great city and if you have plans to purchase, sell or a rent a home then there are a few things you need to do before receiving the Water, Wastewater & Stormwater bill. Please review our handy checklist to make a smooth transition!