Human Resources

Health Insurance

Through our third party administrator, Group Insurance Service Center, Inc (GISC), medical health insurance is provided by the City through  providers that are members of the Cigna network. You may reach GISC Customer Service at 1-800-242-4472 or via their website is

Please see the GISC Welcome Letter by clicking here with things you need to know. 

A Summary of Benefits and Coverage is available here.

For those waiting for medical health insurance ID cards to arrive in the mail (7 to 10 business days after HR has processed your enrollment form), you may use the Sample ID card to get the process started with your health care professional. Don't have a health care professional? View the information flyer by clicking here

24/7 Call-a-DoC is a premiere telehealth provider of on-demand medical consultantions over the phone, email, or online video.  After registering, you will have immediate access to some of the top doctors available to  assist you with medical advice, non-emergency care and if necessary, short-term prescriptions.

A snapshot of your medical coverage:

  • Medical coverage begins the first day of the month following the date of hire. Coverage is available to all eligible employees, their spouse or domestic partner, and eligible dependents up to age 26.
  • Employees share in the cost of medical benefits, which also includes prescription coverage. Medical contributions for full-time employees are a percentage of base pay.
    • AFSCME: 4.95%
    • NON-Union (including non-union fire and non-union police): 4.95%
    • Fire(BFA): 4.95%
    • Police(BPOA): 4.95.%
    • BED/IBEW:4.95% BED/non-union: 4.95%
  • Part-time employees pay a prorated contribution amount based on hours scheduled and the number of people on the plan, meaning single, two-person, or family coverage.
  • The contribution rate paid by the employee is the same regardless the number of people on the plan, meaning single, two-person, or family coverage.
  • Employee pays $200 Individual /$400 Family deductible, 20% of the next $2000/4000 with an out-of-pocket max of $600/$1200 year.

Trying to decider your Explanation of Benefits, also known as an EOB? Check out this sample EOB with "what is this" diagrams!

The prescription drug benefit is provided by MaxorPlus. Effective May 1, 2019 prescription co-pays are as follows: $10 generic, $30 Preffered Brand, and $45 Non-Preferred Brand. A copy of the letter mailed out to employees is available here. A Summary of Coverage is available here with an option for Mail Order, see the instructions here.

As an additional program, GISC and MaxorPlus have a Split Pill Incentive. The idea is simple - your physician writes you a mail order prescription for half the number of pills of a qualifying drug, at twice your normal dose. You split the pills in half and your mail order co-pay is waived. You pay nothing!

CanaRX Burlington Meds is a mail in prescription drug program available to employees and their dependents.  Learn more by viewing this information from CanaRX

The Health Insurance Buyout is an option for eligible employees who do not elect health care coverage, $1000 per full year (for non-union, AFSCME) $800 per full year (for BPOA and BFA), paid via the employee's payroll according to the payroll schedule (weekly or bi-weekly). Only full-time employees are eligible for this benefit.

For employees wishing to add a domestic partner (or civil union partner) to the City of Burlington's health and/or dental plan, a completed Dependency Affidavit must be on file and coverage is subject to taxation.  An additional form is necessary when adding children of a domestic partner (or civil union partner).

Improving your health has many rewards - Cigna Healthy Rewards includes discounts on programs and services designed to help you enhance your health and wellness.

Are you expecting a child? Check out the Mom's Program offered through MEDWATCH & GISC. To gain the full benefit of the program you must enroll before 34 weeks of pregnancy. To begin enrollment call GISC Wellness Department at (800) 242 - 4472 ext. 121.