Resource Coordination Services
The City of Burlington has partnered with Working Bridges to provide free, confidential, on-site resource coordination and support for your goals as well as work-life challenges.
"My Working Bridges Resources Coordindator has helped give me lots of information and resources and has been supportive without me feeling judged or insecure."
- employee survey response
What does a Working Bridges Resource Coordinator (RC) do?
The RC is on-site and available to employees to help navigate community resources and provide assistance in overcoming work-life challenges that cause personal and family stress. A Resource Coordinator is a certified Community Resource Specialist (CRS), financial coach, and recovery coach who can reduce barriers in order to support employees’ productivity and minimize work disruptions.
Examples of Issues the Resource Coordinator can help with:
Transportation, housing, legal issues, caregiver support, childcare, budgeting, debt, credit issues, substance use, mental health, domestic violence, food insecurity. Any and all things unrelated to work, although we can provide referrals to workplace resources (HR, EAP, union representatives, etc.).
Best Practices:
- Appointments are scheduled during work hours at a time approved by a supervisor or during break times. Meetings are typically 15-30 minutes but can be longer as needed.
- The RC is on-site at City of Burlington 6-hours per week and is available by phone and email for remote meetings. Their time will be divided between visiting sites and a homebase in the Human Resources office. Designated time at other sites can be arranged as needed.
- The RC provides outreach to staff through bulletin boards and staff meetings for self-referrals.
- Working Bridges offers on-site programs such as supervisor/manager trainings, resource information each month, and connection with community partners.
Triggers for Referrals to the RC from Supervisors/Managers or Human Resources:
- Increase in unscheduled time off or tardiness
- Taking breaks to make or receive phone calls
- Quality of work suddenly decreasing
- Concerns about money, family or other non-work related issues that are causing employees to be less productive than usual
- Issues that supervisors feel are beyond their ability to navigate
- Employee expresses need for information about a life goal such as buying a house, adopting a child, saving up for a new car, etc.
Confidentiality:
- Meetings with employees are confidential unless an employee signs an authorization for the Resource Coordinator to advocate/speak on their behalf.
- The RC does not get involved in work-related issues and will direct such cases to management, Human Resources and/or EAP.
- RCs are trained in mental health first aid but are not mental health clinicians and will support employees navigating mental health resources through an EAP and/or community mental health agencies.
Have questions or referrals?
Contact: Hayley Shriner, Working Bridges Resource Coordinator for City of Burlington
Text or call: (802) 578-4265 | hayley@unitedwaynwvt.org
Schedule:
Wednesday's 9am-12pm and 1:30-4:30pm located in the Human Resources Office. 200 Church Street, Suite 102 Conference Room. Beyond this time, Hayley is available by phone, email or text.
एक दोभाषकोसाथ गो य सहयोग ला ग, आ नो व क ज ससाधन सम वयकलाई ( Working Bridge Resource Coordinator) कल, ट ट वा इमल गनहोस, Hayley Shriner - hayley@unitedwaynwvt.org - (802) 578-4265. आ नो नाम भ होस र आफल बो न भाषाको दोभासको ला ग सो नहोस।
Pour avoir de l’aide confidentielle avec l’aide d’un interprète, veuillez téléphoner, envoyer un message texte ou un email à votre Coordinateur de Resources de Working Bridges, Hayley Shriner - hayley@unitedwaynwvt.org - (802) 578-4265. Veuillez leur donner votre nom, et demandez l’aide d’un interprète, ainsi que la langue dont il s’agit
Kubw'ubufasha bw'ibanga bw'umusemuzi, hamagara, andikira ubutumwa bugufi canke imeyili umuhuzabikorwa wawe wa Working Bridges, Hayley Shriner - hayley@unitedwaynwvt.org - (802) 578-4265. Tanga izina ryawe usabe umusemuzi w'ururimi wipfuza
Si aad uu hesho caawinaad qarsoodi oo turjumaan leh, uu soo waac, ama u qoor farrin text, uu diirso email Shaqeynta Kheyraadka Buundoyinka iyo Iskuduwaha ( Working Bridges Resource Coordinator), Hayley Shriner - hayley@unitedwaynwvt.org - (802) 578-4265. Sii magacaga si aad uu hesho turjuwaan luqadada ku hadlo.
