Review all accepted payment methods and available locations.

I am having trouble paying my bill. What should I do?

Please email or call our Customer Care Team to discuss your concerns so we can review the available options and help develop an action plan to move forward.  This may include entering into a payment arrangment for the outstanding balance.  We currently offer interest free terms for up to 24 months.  

You may also be eligible for assistance with your water bill from from community agencies.  Please contact Vermont 2-1-1 to discuss your particular situation and find resources to help.  

Burlington Water customers are not eligible for the Vermont COVID-19 Arrearage Assistance Program offered by the State.  However, we encourage you to investigate that opportunity because you may have other utility bills that will qualify. 

Why are my water payments processed out of state?

In 2016, we partnered with KeyBank to have their facility in Albany, NY (this was their closest facility) process all of our mailed payments.  Please see our press release sent at that time.  This new revenue collection process has streamlined our operations and allowed us to work more efficiently on your behalf.  This change only impacts payments sent via the US Postal Service.  The change has eliminated the need for our Customer Care Team to manually open, review and record those mailed payments.