Where can I pay?
Review all accepted payment methods and available locations.
I am having trouble paying my bill. What should I do?
We are here to help! Please email or call our Customer Care Team to discuss your concerns and learn more about our assistance options.
Why are my water payments processed out of state?
In 2016, we partnered with KeyBank to have their facility in Albany, NY (this was their closest facility) process all of our mailed payments. Please see our press release sent at that time. This new revenue collection process has streamlined our operations and allowed us to work more efficiently on your behalf. This change only impacts payments sent via the US Postal Service. The change has eliminated the need for our Customer Care Team to manually open, review and record those mailed payments.
