Social-Service Crisis Team

The City of Burlington seeks an experienced social-service provider to develop a team of clinicians and medical professionals (the Team). The Team will respond to real-time calls for service involving mental-health conditions, substance-use disorder, trauma-related conditions, and other emotional, medical, psychological, or behavioral health needs. In most cases, the Team’s objective will be to respond to active crisis situations and deploy de-escalation techniques grounded in person-centered, trauma-informed approaches, prior to or in lieu of any law-enforcement interaction.  The City of Burlington requests proposals for a social-service model that will respond to crises in a manner separate from, although parallel to and at times coordinated with, law enforcement. The social-service model will work in partnership with a variety of stakeholders, and act under medical direction from the University of Vermont Medical Center (UVMMC) through its Emergency Department (ED).  

Issued Date:  Tuesday, March 15, 2022

Questions / Clarification / Comments Due By:  Friday, April 1, 2022 @ 3:00 pm EST.

Answers Posted By:  Wednesday, April 6, 2022  [Posted as attached Addendum]

Proposals Due By: Friday, April 15, 2022 @ 3:00 pm EST.

All Questions, requests for clarification, and/or comments must be made to: 

Lacey Smith via email:


All submissions must be submitted prior to the Due By Deadline to

Jordan Redell 

Chief of Staff, City of Burlington

Via email:


City Department: 
Police Department
RFP Deadline: 
Friday, April 15, 2022