With Thanksgiving coming up, there will be some changes to service on Wednesday November 25th and Thursday November 26th. See here for more info on recycling, customer service and how to reach us while we're away. 

 
Department of Public Works

Holiday Schedule

Holiday Update

With the Holidays coming up, we want to let you know about temporary changes to service and how to report issues while we're away from the office.

The following updates apply to Wednesday November 25th:

  • Recycling will be picked up for regular Wednesday customers. 
  • All DPW buildings and customer service will close at 3PM. We resume in-person service on Friday November 27th at 645 Pine St. Our Water Resources office at 235 Penny Lane remains closed to the public.

The following updates apply to Thanksgiving Day (November 26th):

  • Recycling will NOT be picked up. Recycling for normal Thursday customers resumes the following week.
  • All DPW buildings and customer service will be closed. We resume in-person service on Friday November 27th at 645 Pine St. Our Water Resources office at 235 Penny Lane remains closed to the public.
  • Parking is free at on street meters and in city-owned garages from midnight to midnight. Gates are down but you won't be charged upon exit. 

The following updates apply to Friday November 27th

  • Recycling will be picked up.
  • All DPW buildings and customer service will close at 3PM. 

So, what do you do if you need to reach us while we're away?

  • For urgent water questions, please call our Water Resources team (24/7) 802-863-4501.
  • For urgent street, sidewalk or sewer issues, please call our answering service at 802-864-7428 and someone will be dispatched for urgent scenarios.
  • For non-urgent matters, feel free to submit them at https://www.burlingtonvt.gov/DPW/SCF or by emailing dpw-pinecustomerservice@burlingtonvt.gov. We reopen at 7AM.
  • For urgent conditions that present risk to safety or property, always call emergency services. 

See the City of Burlington's holiday schedule here.