Covid 19

Information about City Services during the COVID-19 emergency

All City buildings continue to be closed to the public, though some limited services are available by appointment. All public meetings are being conducted entirely virtually, and more information about public meetings and how to access them is available in the City calendar. Below is a summary of services that the City currently is curtailing or maintaining.

 

Department

Curtailed services

Maintained services

Airport

 

 

Necessary operations to keep Airport open

Assessor

Property records research by the public

On-site interior property inspections, however we will continue to gather information by calling and emailing owners

In-office property reviews

Board of Tax Abatement meetings

Remote customer service and work as needed

Necessary records may be reviewable by appointment

CEDO

Lead home visits

Home rehab monitoring

Many CEDO services are available by phone

Church Street Marketplace

Regular events

Trash removal on a regular basis

Maintenance, including tree pruning, restringing of lights, cleaning tree pits, and power washing for spring

 

City Arts

BCA Center -Galleries and Public Programs, 405 Pine Street Studios – all classes, workshops, access to studio members

 

BCA has launched Home Studio, an on-the-go online adaptation of our gallery, studio, and Art from the Heart programming, featuring 360-degree virtual reality gallery tours of our current and previous exhibitions. BCA will share a new activity prompt regularly, along with other arts-minded essays, projects, podcasts, streams, and more. Join the Home Studios Facebook Group to share your own artwork and ideas for staying inspired while staying home. See more information on the BCA website

City Planning

 

Staff is prioritizing ongoing work as part of the City’s Analytics Team in support of the City’s COVID-19 response

Staff is resuming work related to research and preparation of future land use and development policy and ordinance development as time allows

Meetings of the Planning Commission and its subcommittees have resumed as of May 19. Check here for meeting schedules and agendas

Clerk/Treasurer's Office

Marriage certificates (except for COVID-19 related or end-of-life issue that cannot wait)

Access to Land Records

By mail only: Dog licenses

Death certificates and birth certificates can be obtained online or by mail

Working toward implementing a plan for remote notarization

Electric

Lobby and drive-thru closed.

Limited/slower processing of rebates and incentives.

No on-site energy audits.

 

Our number one value is safety of our customers and staff team. 

Customer Care by phone and email, and drop boxes (located at 585 Pine Street and City Hall) opening on June 1.

Dispatch at 585 Pine Street, McNeil Generating Station,  field crews; payroll and vendor payments continue mostly remotely (with some limited time on-site necessary). Engineering field visits and limited outdoor capital projects resuming.

BED Waste Wood Yard now open by appointment only, with appointments available 8:00 am-4:00 pm Monday-Friday. We will accept clean, untreated wood and yard waste. See the BED website for more information: https://burlingtonelectric.com/wastewood

Virtual energy services audits are available.

Please visit the BED website for more information on other available services and programs.

 

Fire

Reduced inspections to only complaints and those required by contractors for final acceptance

 

Emergency services

Fletcher Free Library

The  Library is closed

 

The Book Drop at FFL is open for returns

The Library is offering Outside Pickup Service (place your holds online)

The FFL parking lot offers free WiFi

See the Library website for information about services that are available online

Parks, Recreation & Waterfront

On-site recreation programs

Miller, Leddy, and ONE Community Center rentals

Park rentals for events

On-site registration for camps (still able to register online and by phone)

Parking lot enforcement

Meal delivery

Trash removal in parks

Tree work - spring tree planting and removal of dangerous or damaged trees

Maintenance in parks, cemeteries, and rights of way

Operating the community garden program and marina with precautions in place

Please find complete information about Parks, Recreation & Waterfront services on the BPRW website

 

Permitting and Inspections

Issuance of new zoning permits

Closure of zoning permits

Routine minimum housing inspections

Routine housing complaint inspections

In-person customer services – trades/zoning/housing

In-person permit consultation – trades and zoning

Closure of existing permits

Emergency inspections

Issuance of new building, electrical, and plumbing/mechanical permits, for construction operations compliant with the Governor's guidelines

Police

Residential parking permits

Car/safety seat inspections

Events/permits, particularly those for the immediate future and the beginning of summer

Ride-alongs

Fingerprints for non-essential employees per the Governor's order

Emergency services

Records management

Dispatch

 

Public Works

No meter bag sales

Parking & Traffic Division:  

  • Restarted downtown parking garage cleaning

  • Restarted traffic sign and signal maintenance, and graffiti removal

Maintenance Division: 

  • Restart regular sewer and stormwater main cleaning mid-week (2 person crew) 

  • Expand street sweeping as of mid-week (from 1 sweeper targeting problem areas to 2 sweepers circulating citywide) 

  • Begin greenbelt and lawn repair from winter plowing (2 person crew) 

  • Begin Old North Greenway and other Quick Builds (2 person crew) 

Technical Services:  

  • Reviewing capital projects for design and construction work that can be restarted 

Water Resources

All buildings remain closed to visitors.

 

 

Customer Care & Metering

  • Normal operations for billing and customer service 
  • Restarted onsite meter troubleshooting appointments 

Distribution

  • Restarted fire hydrant and water distribution system maintenance activities

Stormwater & Engineering

  • Normal operations but all staff is working from home

Wastewater

  • Normal operations

See the Water Resources page for more detailed information