Why do you charge a fee to pay with credit cards or echecks?

In 2014, the City partnered with MuniciPAY to process any credit card or echeck payments via an online portal and the service fee charged goes directly to them.  We decided to not absorb the cost of the service fee because less than 2% of our customers use that payment method.  We believe that asking all rate payers to absorb a charge that most are not utilizing isn't equitable.  If you would prefer a free payment option then we welcome you to pay in cash, check or set up automatic debit. 

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