City of Burlington, Vermont

City of Burlington, Vermont

City Hall, 149 Church Street, Burlington, VT 05401
Call Us 802-865-7000 M-F 8-4:30pm   Email Us

 

Why are my water payments processed out of state?

In 2016, we partnered with KeyBank to have their facility in Albany, NY (this was their closest facility) process all of our mailed payments.  Please see our press release sent at that time.  This new revenue collection process has streamlined our operations and allowed us to work more efficiently on your behalf.  There is no impact to customers who make in person payments at any of our available drop off sites.  The change has eliminated the need for our Customer Service Team to manually open, review and record those mailed payments.  As a result, our existing three person team has been able to focus further on water resources education and outreach.  There are many innovative tools and services within our industry and we are excited to offer them to you.  This change only impacts payments sent via the US Postal Service and there are many other ways to pay your bill.

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