You can see updates to Water & DPW specific operations during the city's response to Covid-19 here.

 
Department of Public Works

DPW Operations - Water Plant

During this challenging time, Burlington Water Resources is committed to providing our community with customer care and billing support, along with essential drinking water and wastewater services.  However, we have modified our day to day operations as a precaution to keep you, and our staff, safe and healthy.  Please review the current list of changes and the best ways to get in touch with us now.   

Recent Changes

  • All Water & Wastewater facilities are closed to customers and other visitors. 
  • We have suspended all non-emergency site visits for meter repairs and troubleshooting.

Ratepayer Relief & Assistance

  • We have suspended service terminations for non-payment of delinquent water bills.
  • We have suspended the 1% monthly interest assessment on all delinquent balances. 
  • We have suspended the $33 fee assessed on all returned payments.
  • We have almost completed a change with our credit card provider that will eliminate the convenience fee charged on all credit card and echeck payments. 
  • We have suspended the 50% deposit requirement for service line renewals on streets where capital main rehabilitation work* is scheduled to take place.  
  • We have extended the terms of written payment arrangements for outstanding balances from 12 months to 24 months.  

*The status of previously announced capital water & sewer main rehabilitation work for this calendar year is being evaluated.  We will be reviewing each project to determine what efforts can still safely proceed in light of the COVID-19 emergency.         

Questions, Information & Essential Services

We are still providing Customer Care, Billing & Metering support but have reduced staffing levels and appreciate your patience.  Our current business hours are Monday-Friday from 8 am – 4:30 pm. 

Contact Us

  • Email - please send us your questions, requests for information or give feedback  
  • Phone - please call 863-4501 to speak with a Customer Care Associate (business hours only)
  • See Click Fix - Report non-urgent issues here
  • Review the Water Resources webpage to download forms and find answers to our most frequently asked questions 

Water Emergencies

  • Phone - Call 863-4501, 24 hours/day, 7 days a week

Payments

  • Mail – USPS payments will be processed
  • Online – visit www.burlingtonvt.gov/payments  (24/7)
  • Phone – please call 863-4501 to speak with a customer care representative who can take credit cards over the phone (business hours)
  • Drop box - 235 Penny Lane (self service envelopes, remittence stubs & pens available)

Stay Informed

Thank you for helping us to keep our team safe so that we can continue to provide you with essential drinking water, wastewater and stormwater services.

Team Water Resources