City of Burlington, Vermont City of Burlington, Vermont

Water Quality, Main Breaks & Billing: 863-4501
All other: 863-9094
Contact the Department of Public Works

 

Frequently Asked Questions about Burlington Water

The water rate is $4.05 per 100 cubic feet for all users and for those customers with water only accounts, the rate is $4.13/100 CF.

The wastewater rate is $5.55 per 100 cubic feet for all users.

Stormwater rates are based on your land use code and you can either be assessed a flat fee or be charged based on your actual impervious surface. 
  • Single Family: $6.60/month flat fee
  • Duplex: $6.56/month flat fee
  • Triplex: $7.56/month flat fee
  • Directly Assessed Customers: $2.47 x ISU/month 1 ISU = 1,000 sq.ft. impervious

Burlington is fortunate to have such a quality source in Lake Champlain. Water is pumped from over 4,000 feet off shore at a depth of over 40 feet and then processed at the Water Treatment Plant.

Yes! Burlington meets or exceeds all the federal and state drinking water standards for water quality.  We produce a consumer confidence report each year that summarizes the detectable contaminants and compares our results to Federal and State standards. For questions regarding water quality please call 863-4501 and ask to speak to one of our friendly Water Plant Operators.

If you are experiencing a sewer back up in your home, please call the Street Division at 863-9094 to report a possible sewer line plug.  They will investigate the sewer main closest to your home and verify that it is clear or if it's plugged they will fix it immediately.  If the City's main is clear then you would need to contact a private business to snake your sewer lateral and any interior pipes, at your own expense.

Burlington has three wastewater plants that treat raw sewage and they are located on Riverside Avenue, North Avenue Extension and Lavalley Lane.  We treat domestic and industrial sewage to levels that ensure public health and the biological integrity of the waters that receive discharges from these facilities.  The end product is highly treated water which must meet stringent federal standards.  Burlington is also unique in that stormwater for much of the City is collected and treated at the Main Plant on Lavalley Lane prior to discharge into Lake Champlain.  For more information regarding stormwater please visit our Stormwater page.

In 2014, the City partnered with MuniciPAY to process any credit card or echeck payments via an online portal and the service fee charged goes directly to them.  We decided to not absorb the cost of the service fee because less than 2% of our customers use that payment method.  We believe that asking all rate payers to absorb a charge that most are not utilizing isn't equitable.  If you would prefer a free payment option then we welcome you to pay in cash, check or set up automatic debit.       

Good news, Water Resources has an online portal where you can opt for paperless billing!  You can even review your consumption and payment history too!  You will need a valid email address and a recent bill to set up your account. 

The most common reason is because of an undetected leak somewhere in your home but other reasons could include the time of year (summer watering, holiday guests), the number of days in the billing cycle or a change in the number of people in your household.  If you've eliminated all possible reasons then take a peek at your water meter (typically located in the basement along the wall closest to the ROW) when no water is being used and watch the leak indicator.  This is a small red triangle (or diamond) left of center and it spins when the meter is recording usage, so it should be still if no water is being used. If it is turning then there is water being used somewhere and likely places include a toilet, faucet or outside faucet spigot and you would want to have that repair immediately.    

If a bill is paid after the due date there is an interest charge of 1% per month on the past due balance.

Great question! Vermont State Law requires anyone digging on public or private land to have the utility lines marked.  Digsafe is a free service (paid for by member utilities) that notifies utility companies to go mark their lines which helps avoid costly mistakes and outages.  What do the colors mean? Review this brochure to find out! Want more information?  Visit digsafe.com for the whole scoop and remember to call 1-888-344-7233 to dig safely! 

One common reason for low pressure is galvanized pipes--either the service line to your home or interior plumbing pipes. You may request a free estimate for a new service line by calling 865-7265. Otherwise, you may consider that the valve on your meter has been bumped which would reduce the water coming into the home or you may need to adjust your pressure reducing valve, if the property has one.